FAQ & Help

Find answers to your questions about TeleCtrl Industrial Remote Controls, including technical services, products, orders, logistics, and payment options.

Frequently Asked Questions About TeleCtrl

TeleCtrl specializes in providing industrial radio remote controls and customized solutions to clients worldwide.

TeleCtrl is one of the largest manufacturers of industrial remote controllers globally, with brands including TELECTRL, TELECRANE, KNOVDEC, EUTOPIA, APOLLOCRANE, TOK, SAGACRANE, SAGARADIO, MUSTKIT, NCTSAGA, KANWAK, DETCWANG, BETDEC, ASIANCRANE, LEADERCRANE, LORACRANE, and LORAREMOTE.

Absolutely, TeleCtrl customizes OEM/ODM products for well-known crane brands and other clients.

Yes, to enhance the shopping and after-sales experience, TeleCtrl is committed to developing a global network of agents and distributors. We warmly welcome you to visit our factory in China for a direct discussion about our local agency policies.

Common Questions About Industrial Radio Remote Controls

We select based on the functional requirements of the equipment to be controlled. For instance, if controlling a crane’s movement in six directions at a single speed, a six-button single-speed remote is necessary.

Please contact TeleCtrl’s online service or email us with details about the product’s features, model, quantity, and shipping method to determine the price.

Yes.

All our products undergo rigorous factory testing to ensure a very low failure rate, and we provide full technical support throughout. Nonetheless, we offer 1-3 years of free after-sales service for all products sold.

Yes, our skilled technical team can provide remote online support in English via email, video, or voice call.

Receiver voltage is typically selected based on the coil voltage of the AC contactor. If you have further questions, our customer service is available to help.

Our products come with clear wiring instructions. If you have questions, our technical staff is available to guide you.

Depending on the country and industry of use, TeleCtrl products are certified with CE, FCC, RoHS, CCC, ISO9001, among others.

Simply provide the SN and CH number from the back of the receiver, and we can pair a new transmitter for you without the need to rewire.

Questions About Orders and Logistics

Typically, the packaging includes the transmitter, receiver, batteries, dust cover, spare fuses, and a manual.

Delivery time is determined by the model and quantity of the order, typically within ten days after order confirmation. For small batches of standard products, shipping can be arranged within 48 hours.

We accept both sample orders and bulk orders. Payment methods include T/T and L/C.

For small orders, we recommend air freight or international courier. For large quantities, sea freight is advised, and we partner with excellent international logistics providers.

About TeleCtrl Industrial Remote Control FAQ&Help

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